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16-14 Serving Victims of Human Trafficking


WS 16-14

October 31, 2016

Basic & Expanded Service  

Expires:  Continuing



All Contractors


Mike Temple
David Baggerly
Bobi Cook
Lucretia Hammond


Serving Victims of Human Trafficking


Guidance on service to victims of human trafficking. 


Workforce Solutions helps victims of human trafficking find and enter good jobs.

Victims of human trafficking are individuals who meet the definition under section 103(8) of the Trafficking Victims Protection Act.

(A) sex trafficking in which a commercial sex act is induced by force, fraud, or coercion, or in which the person induced to perform such act has not attained 18 years of age; or
(B) the recruitment, harboring, transportation, provision, or obtaining of a person for labor or services, through the use of force, fraud, or coercion for the purpose of subjection to involuntary servitude, peonage, debt bondage, or slavery.

This issuance provides basic guidance on recognizing victims, connecting them to victims' service agencies and resources, and providing Workforce Solutions service.


  1. Recognize the characteristics of victims of trafficking. To help Workforce Solutions staff identify and assist victims of trafficking, the U.S. Department of Labor makes resources available that outline the characteristics of potential victims of trafficking as well as tools and information provided by the Department of Homeland Security.

    These resources include "Characteristics of Potential Human Trafficking", Trafficking Hotline information and other federal and national hotlines.

    Attachment 1 contains more information on recognizing victims..

  2. Contact law enforcement and victims' support agencies. If an individual is in immediate danger, contact local law enforcement.

    If assistance outside the office's capability in necessary, contact victims' support agencies to connect the customer.

    When victims of human trafficking come to an office before working with law enforcement or other agencies, staff can refer to local law enforcement and victims service agencies for initial support.

    Staff may use the guide published by the U.S. Department of Health and Human Services titled: "Services Available to Victims of Human Trafficking: A Resource Guide for Social Service Providers" or call the National Human Trafficking Resource Center at 1-888-373-7888.

    Attachment 2 includes hotlines for reporting suspected trafficking and getting assistance for victims.

  3. Provide high-quality service. As with any customer, tailor or adapt service to match that customer's particular needs. For example, trafficking victims may have limited English speaking ability, criminal records, limited work experience, and/or may lack housing and transportation.

    We expect that most of these customers will come into an office after working with law enforcement and other support organizations and agencies.

    Make sure that you are aware of and can integrate wraparound service from organizations outside Workforce Solutions to help customers go to work.


  1. Characteristics of Potential Victims of Trafficking

  2. Hotlines


  1. Ensure managers, supervisors and staff are aware of the information in this issuance.

  2. At each office, make sure supervisors and staff know how to get assistance when working with a customer who is a victim of human trafficking or when suspecting that a customer is a victim.

  3. Make sure supervisors and staff have the information in the attachments to this issuance.


Staff should ask questions of their supervisors first.  Direct questions for Board staff through the electronic Issuance Q&A.

Issuance 16-14 Serving Victims of Human Trafficking
Attachment 1

Characteristics of Potential Victims of Trafficking
The information on this page lists some warning signs that trafficking may be taking place. The presence of any of these signs should be taken seriously and may indicate that trafficking is occurring. These warnings signs are based on the Department of Homeland Security's Blue Campaign Human Trafficking Indicators card.

However, Workforce Solutions staff are not expected to, or may not be able to, identify these signs.

More tools and information are available from DHS at: .

Warning Signs that Trafficking may have Occurred:

  • The potential victim does not possess identification and/or travel documents.
  • The potential victim appears to be coached on what to say to law enforcement and immigration officials.
  • The potential victim was recruited for one purpose and forced to engage in some other job.
  • The potential victim's salary appears to be being garnished to pay off a smuggling fee. (Note: Paying off a smuggling fee alone is not considered trafficking.)
  • The potential victim appears to have been forced to perform sexual acts.
  • The potential victim does not appear to have freedom of movement.
  • The potential victim and/or his or her family have been threatened with harm if the victim attempts to escape.
  • The potential victim has been threatened with deportation or law enforcement action.
  • The potential victim has been harmed or deprived of food, water, sleep, medical care, and/or other life necessities.
  • The potential victim cannot freely contact friends or family.
  • The potential victim is a juvenile engaged in commercial sex.
  • The potential victim is not allowed to socialize or attend religious services.

Issuance 16-14 Serving Victims of Human Trafficking
Attachment 2:  Hotlines

Human Trafficking is a crime involving the exploitation of someone for the purposes of compelled labor or a commercial sex act through the use of force, fraud, or coercion.  Where a person younger than 18 is induced to perform a commercial sex act, it is a crime regardless of whether there is any force, fraud, or coercion.  Victims can be anyone from around the world or right next door: women and men, adults and children, citizens and noncitizens alike.

  1. In an emergency, call 911

  2. Call the National Human Trafficking Resource Center at 1 -888-3737-888 to:

    • GET HELP and connect with a service provider in your area;

    • REPORT A TIP with information on potential human trafficking activity; or

    • LEARN MORE by requesting training, technical assistance, or resources.

      The National Human Trafficking Resource Center (NHTRC) is a national, toll-free hotline answering calls from anywhere in the country,24 hours a day, 7 days a week, every day of the year.  The NHTRC is not a la w enforcement or immigration authority and is operated by a nongovernmental organization funded by the U.S. government.
  3. Call federal la w enforcement directly to report suspected human trafficking activity and get help:

    • U.S. Department of Homeland Security at 1-866-347-2423 24 hours a day, 7 days a week, every day of the year, or submit a tip online.

    • Individuals across the world can report suspicious criminal activity to the U.S. Immigration and Customs Enforcement (ICE) Homeland Security Investigations (HSI) Tip Line. The Tip Line is accessible internationally by calling 1-802-872-6199. Highly trained specialists take reports from both the public and la w enforcement agencies on more than 400 laws enforced by ICE HSI, including those related to human trafficking.

    • U.S. Department of Justice Trafficking in Persons and Worker Exploitation Task Force Complaint Line at1-888-428-7581 (voice and TTY) from 9:00am to 5:00pm (EST). Individuals can report incidents of trafficking to this hotline.  You may also submit a tip to the FBI tip hotline, or call your local FBI office.
  4. Report suspected child prostitution activity to the CyberTipline:

    The National Center for Missing & Exploited Children, at 1 -800-THE-LOST or, 24 hours a day, 7 days a week. The Congressionally-authorized CyberTipline is operated by a nongovernmental organization and provides a means for reporting crimes against children and is staffed 24 hours a day, 7 days a week.

  5. Additional resources include:

    • U.S. Department of Labor, Wage and Hour Division at 1-866-4USWAGE (1-866-487-9243) for cases where labor exploitation may be present but does not rise to the threshold of trafficking.

    • U.S. Department of Labor OIG Hotline at 1-202-693-6999 or 1-800-347-375 6 24 hours a day, 7 days a week to report allegations of trafficking committed through fraud in DOL programs, including, but not limited to, the H-1B, H-2A, H-2B, and PERM.  When filing an OIG Hotline complaint, it is not necessary to provide names or any other identifying information.

    • Equal Employment Opportunity Commission (EEOC) at 1-800-669-4000 from 7:00am to 8:00pm (Eastern Time Zone) for information about how workers, including trafficking victims, can file a charge of employment discrimination.

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