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	Basic Services Standards & Guidelines

		Type
Basic Services Standards & Guidelines
Table of Contents
Memo-Basic Services Standard and Guideline Revised


BASIC SERVICES - INFORMATION RESOURCES FOR STAFF		Type
VII.A Technical Assistance Guide Directing Customers
VII.B Work addendum - English	Revised 11/11/11
VII.C Work addendum - Spanish	Revised 11/11/11
VII.E Eligibility per addendum	Revised 04/12/10
VII.F Work Search desk aid	Revised 06/18/08
VII.G Instructions for Generating Recruiting Letters for Profiled Claimants	Revised 09/16/09
VII.H.1 Recruiting and Serving Profiled Claimants	Revised 09/16/09
VII.H.2 Work Orientation - TANF	Revised 11/11/11
VII.H.2.A Work Orientation TANF – Spanish	Revised 11/11/11
VII.H.2.B TANF Orientation Staff Guide	Revised 11/11/11
VII.H.3 Work Orientation SNAP	Revised 11/11/11
VII.H.3.A. Work Orientation SNAP – Spanish	Revised 11/11/11
VII.H.3.B. SNAP Orientation Staff Guide	Revised 07/01/09
VII.I.2 SNAP Recruiting Letter for ABAWD and General Population	Revised 07/30/10
VII.I.2 SNAP Recruiting Letter for ABAWD and General Population – Spanish	Revised 08/03/10
VII.I.3 Recruitment letter TANF Exempt	Revised 06/17/08
VII.I.3 Spanish Recruitment letter TANF Exempt	Revised 06/17/08
VII.I.5.A Letter Instructions	Revised 07/01/09
VII.I.5 Recruitment letter TANF recipient never seen	Revised 06/17/08
VII.I.5 - Spanish Recruitment letter TANF recipient never seen.	Revised 06/17/08
VII.I.6 Notice of requirement to enter new activities-TANF	Revised 06/17/08
VII.I.6 - Spanish Notice of requirement to enter new activities-TANF	Revised 06/17/08
VII.I.6.A. Notice of requirement to enter workfare-FSET	Revised 06/17/08
VII.I.6.A.-Spanish Notice of requirement to enter workfare-FSET	Revised 06/17/08
VII.I.7.A Follow up letter for working TANF Customers	Revised 06/17/08
VII.I.7.A-Spanish Follow up letter for working TANF Customers	Revised 06/17/08
VII.I.7.B Follow up telephone call for working TANF customers - Desk Aid	Revised 06/17/08
VII.K.1 Adding a TWIST WIA Adult record
VII.K.2 Adding a TWIST WIA Dislocated Worker Record
VII.K.3 Adding a TWIST TANF Applicant Record
VII.K.4 Adding A TWIST Choices Customer Record
VII.K.6 Adding A TWIST RIO Customer Record
VII.K.7 Changing a TANF Applicant to Choices
VII.L Paper Files	Revised 06/17/08
VII.M Job Search Map - English	Revised 10/06/10
VII.M Job Search Map - Spanish	Revised 12/28/10
VII.O Enhanced Services	11/06/07
VII.P Recruitment Letter - Adult Exoffenders

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ATTACHMENTS - JOB DESCRIPTIONS AND PERFORMANCE MEASURES		Type
1.Greeter job description	Revised 02/15/12
2.Greeter customer svc. observation form	Revised 02/15/12
3.Resource specialist job description	Revised 02/15/12
3.A. Resource specialist application quality review	02/15/12
3.B. Resource room customer service observation	02/15/12
3.C. Resource room knowledge obser vation	02/15/12
5.Employment Counselor Job Description and Performance Expectation	Revised 02/29/12
6.Observation/Records Review Form	Revised 12/21/09
8. Program Tracking Specilaist job Description	Revised 06/17/08
8.A. Program Tracking Specialist Performance Measures
8.B. Program Tracking Specialist Records Review Summary
9. Office Manager JD and Performance	Revised 06/17/08
10. Office Manager Guide for One-on-One Sessions	Revised 06/17/08
11. Manager Bonus Table	10/01/07
13. Career Office Supervisor Job Description and Performance Expectations	Revised 06/17/08
14. Career Office Supervisors Guide for One-on-One Performance Review Sessions	Revised 06/17/08
15. Staffing Specialist Job Description	Revised 05/09/12
16. Staffing Specialist Observation/Records Review Form	Revised 02/08/10

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