Resources for serving job seekers with disabilities
“A Resource Manual for Meeting the Needs of One-Stop Customers with Disabilities” This comprehensive manual is designed to assist Workforce Solutions staff in meeting the needs of individuals with disabilities.
“One-Stop Toolkit for Serving People with Disabilities” This website provides accessible and comprehensive tools and information to career office staff who provide services that help individuals with disabilities find and keep good jobs.
“Communicating With and About People with Disabilities” Individuals are sometimes concerned that they will say the wrong thing, so they say nothing at all—thus further segregating people with disabilities. This website includes a list and some suggestions on how to relate to and communicate with and about people with disabilities.
Accommodations
DBTAC Southwest ADA Center
The DBTAC Southwest ADA Center (Southwest DBTAC) is the Southwest's leading resource on the Americans with Disabilities Act and related disability rights laws. The DBTAC serves a wide range of audiences who are interested in or impacted by these laws, including employers, businesses, government agencies, schools and people with disabilities. Expert staff members are available to provide training and publications and to respond to your inquiries via DLRP's toll free hotline 800-949-4232!
Job Accommodation Network (JAN)
JAN is a free consulting service designed to increase the employability of people with disabilities by: 1) providing individualized worksite accommodations solutions, 2) providing technical assistance regarding the ADA and other disability related legislation and 3) educating callers about self-employment options.
Relay Services Factsheet
Questions on ADA
U.S. Department of Justice ADA Home Page
This website includes a wealth of information and resources on the ADA including a list of other Federal agencies with ADA responsibilities, ADA publications that cover general topics, business and non-service providers, state and local governments and ADA stories to mention a few. The site also includes an ADA Technical Assistance Program, which provides free information and technical assistance directly to businesses, non-profit service providers, state and local governments, people with disabilities, and the general public. It also lists the Toll-Free ADA Information Line (Call to obtain answers to general and technical questions about the ADA and to order technical assistance materials:
800-514-0301 (voice) 800-514-0383 (TDD).
FAQ’S
Q: Where can I receive additional training to better serve job seekers with disabilities?
A: “At Your Service: Welcoming Customers with Disabilities to the One-Stop” - This online self-paced course is designed to help those employees responsible for initial customer contact to develop a better understanding of the needs and experiences of people with disabilities. This course will :
- Present how to adjust general customer service standards to meet the needs of the customer with a disability.
- Develop basic etiquette for interacting with a customer who have a disability.
- Show how to comply with statutes regarding service to people with disabilities, particularly the Americans with Disabilities Act (ADA) and Section 508.
The course content is self-paced and organized into 11 sections, which are referred to as "topics". |
