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Practice Interview Scenarios |
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 Interviewing Desk Aid |
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| #1 Customer wants gas cards |
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#2 Customer asks us to complete an online
 application |
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# 3 Customer requests a refferral - and is not
qualified for the job |
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# 4 Customer comes in to the office wanting a job
referral but is not dressed appropriately |
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# 5 Customer has received a letter from HHSC
stopping her food stamps |
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# 6 The PSR uses judgment and decides we should
rescind a penalty request |
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# 7 A customer who appears to be drunk enters the
office. How do staff deal with a customer’s
unacceptable behavior |
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# 8 A customer comes in every day and wants the
ECs time, but is not job ready. How to say “no”
to a customer who should not be referred to a job |
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| # 9 Customer wants a check for training today |
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# 10 Customer asks for a scholarship for training in
an occupation not on Workforce Solutions approved
list |
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# 11 Customer Selects 12 Job Postings – Controlling
the Interview |
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