Staff Resources provides quick access to customer service guidelines, tools that support your work, and system requirements that affect all employees of Workforce Solutions. Information is updated on an ongoing basis so you can stay current with system changes and provide the best possible service for our customers.
Included in the Staff Resources section of this site you will find:
I AM Workforce Solutions
In this section you will find the Workforce Solutions' Mission, Vision and Core Values, information relating to the Gulf Coast Workforce Board's Code of Conduct, Navigator/Disability information, Staff Awards, Customer Service Nominations and Improving our Customer Service Proposals.
Services We Offer
Policies, procedures, standards and guidelines related to the services we deliver to our customers. Included are manuals, forms, letters, appeals, job aids, customer information and resources, job descriptions and performance review tools.
This section provides important information about Workforce Solutions' special initiatives, including guidance for staff and project contact information.
The resources here provide you with information to help build your skills and progress in your career at Workforce Solutions. Find our Training & Development Page and Calendar as well as helpful Desk Aids and Practice Interview Scenarios for customers.
Outreach & Marketing Resources
All contractors, vendors and staff will refer to and follow the guidelines outlined in this section. Learn about Workforce Solutions' Marketing Standards and Media Policy, Powerpoints/Templates and Logos/Graphics. "When I Grow Up" Coloring Templates, information pertaining to Employer Service Marketing and our EEO Statement can also be found here.
Visit this section to get information about our system Policies and Procedures, Issuances, Information Security and MIS, updates to The Buzz (monthly newsletter), Quality Assurance Reports and Trade Act Policies/Procedures. You will also find Staff and Office Directories, Workforce Solutions' Business Continuity Plan and Equal Opportunity information.