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Career Office Services
Basic
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Expanded
Basic Services Standards & Guidelines (DOC)
Table of Contents (DOC)
Memo-Basic Services Standard and Guideline Revised (DOC)
Technical Assistance Guide Directing Customers (DOC) Revised 04/16/13
Recruiting and Serving Profiled Claimants (DOC) Revised 09/16/09
Issuances
Non-Compliance Scheduler Examples (DOC) 07/19
Work Addendum - (English) (PDF) Revised 12/20
Addendum Instructions (DOC) (PDF) Revised 12/20
Self-Employment Enterprise Verification (DOC) 9/11/12
Job Search Map - (English) Revised 10/06/10 (Spanish) Revised 12/28/10 (DOC)
Potential UI Eligibility Reporting Template - WF-42 (DOC) 12/30/20
Veteran Eligibility Triage Form (DOC) 11/22
SNAP E&T Outreach Letter (English) (Spanish) (03/31/2023)
Choices Mandatory Outreach Letter (English) (Spanish) (03/06/2023)
Recruitment Letter TANF Exempt - (English) Revised 06/17/08 (Spanish) Revised 06/17/08 (DOC)
Recruitment letter TANF Recipient Never Seen - (English) (Spanish) Revised 06/17/08 (DOC)
Notice of Requirement to Enter New Activities TANF - (English) (Spanish) Revised 06/17/08 (DOC)
Notice of Requirement to Enter workfare FSET - (English) (Spanish) Revised 06/17/08 (DOC)
Followup Letter for Working TANF Customers - (English) (Spanish) Revised 06/17/08 (DOC)
Customer Information and Resources
TANF/Choices Participation Video 07/21/21
SNAP E&T Participation Video (PPTX)04/2023
Facts on SNAP English (PDF) 03/2023
Facts on SNAP Spanish (PDF) 03/2023
Greeter (DOC) Revised 02/15/12
Resource Specialist (DOC) Revised 02/15/12
Employment Counselor (DOC) Revised 02/29/12
Personal Service Representative (DOC) Revised 12/21/09
Program Tracking Specialist (DOC) Revised 06/17/08
Office Manager (DOC) Revised 06/17/08
Career Office Supervisor (DOC) Revised 06/17/08
Job Description - Recruiter (DOC) 01/13/17
Staff Performance Review Tools
Greeter Customer Service Observation Form (DOC) Revised 02/15/12
Resource Specialist Application Quality Review (DOC) 02/15/12
Resource Room Customer Service Observation (DOC) 02/15/12
Resource Room Knowledge (DOC) 02/15/12
EC Observation/Records Review Form (DOC) Revised 12/21/09
PSR Observation/Records Review Form (DOC) 12/21/09
Program Tracking Specialist Performance Measures (DOC)
Program Tracking Specialist Records Review Summary (DOC)
Supervisor Review Guide for Recruiters (DOC) 03/15/17
Supervisor Review - Application, Job Referral, and Postings (XLS) 03/17
Customer Service Review Form for Recruiters (XLS) 03/17
Expanded Services Standard and Guideline (PDF)
Touchpoint Management (PDF)
Cooperation Rules and Procedures (DOC) 03//06/2023
Documentation Requirements for Cooperation (XLSX) 08/09/22
HHSC Offices (XLSX) 08/09/2022
SNAP E&T Q&A (DOC) 10/20
2021 TANF Choices Wage and Benefit Scenarios Chart (PPT) (XLSX) 07/14/21
Letters and Forms
Non-Cooperation Letter - TANF Mandatory (DOC)
Non-Cooperation Letter - TANF Exempt(DOC) Revised 3/14/11
Family Cooperation Agreement - (English) (PDF), (Spanish) (DOC)08/08/11
Make-Up Hours Agreement - (English) (DOC), 3/14/11 (Spanish)(DOC)3/21/11
Supervised Job Search Report Form - (English) Revised 11/14/11, (Spanish) (DOC) Revised 11/14/11
Job Search Log - (English) (Spanish)( PDF) Revised 02/08/18
Counting Your Time - (English) (Spanish) (PDF) Revised 11/11/11
Verification of Hours Form - (English) Revised 3/24/16 (Spanish) (DOC) 3/31/15
Orientation to Complaint Procedures Form (English) Revised 10/21 (Spanish) Revised 10/21
Non-Financial Volunteer Site Agreement (DOC) 08/20/15
Appeals
Appeals for TANF or SNAP E& T - Instructions (DOC) Revised 3/14/11
Policy Statement - SNAP Recruitment(DOC) Revised 3/14/11
Policy Statement - SNAP Non-Cooperation(DOC) Revised 3/28/11
Policy Statement - TANF Recruitment(DOC) Revised 3/14/11
Policy Statement - TANF Non-Cooperation(DOC) Revised 3/28/11
Customer Information and Resources
Job Descriptions
Staff Performance Review Tools