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Career Office Services

- Forms
- Letters
- Appeals
- Customer Information and Resources
- Job Descriptions
- Staff Performance Review Tools


Basic Services Standards & Guidelines (DOC)
Table of Contents (DOC)
Memo-Basic Services Standard and Guideline Revised (DOC)
Technical Assistance Guide Directing Customers (DOC) Revised 04/16/13
Recruiting and Serving Profiled Claimants (DOC) Revised 09/16/09
Non-Compliance Scheduler Examples (DOC) 07/19

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Work Addendum - (English) (PDF) Revised 12/20
Addendum Instructions (DOC) (PDF) Revised 12/20
Self-Employment Enterprise Verification  (DOC) 9/11/12
Job Search Map - (English) Revised 10/06/10 (Spanish) Revised 12/28/10 (DOC)
Potential UI Eligibility Reporting Template - WF-42 (DOC)  12/30/20  

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SNAP Recruiting Letter For ABAWD and General Population - (English) Revised 07/30/10 (Spanish) Revised 08/03/10 (DOC)
Recruitment Letter TANF Exempt - (English) Revised 06/17/08  (Spanish) Revised 06/17/08 (DOC)
Recruitment letter TANF Recipient Never Seen - (English) (Spanish) Revised 06/17/08 (DOC)
Notice of Requirement to Enter New Activities TANF - (English) (Spanish) Revised 06/17/08 (DOC)
Notice of Requirement to Enter workfare FSET - (English) (Spanish) Revised 06/17/08 (DOC)
Followup Letter for Working TANF Customers - (English) (SpanishRevised 06/17/08 (DOC)

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Customer Information and Resources

Veteran Identification Flyer (PDF) 02/25/15
SNAP E&T Participation Video 12/15/20

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Job Descriptions

Greeter (DOC) Revised 02/15/12
Resource Specialist (DOC) Revised 02/15/12
Employment Counselor (DOC) Revised 02/29/12
Personal Service Representative (DOC) Revised 12/21/09
Program Tracking Specilaist  (DOC) Revised 06/17/08
Office Manager (DOC) Revised 06/17/08
Career Office Supervisor (DOC) Revised 06/17/08
Job Description - Recruiter (DOC) 01/13/17

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Staff Performance Review Tools

Greeter Customer Service Observation Form (DOC) Revised 02/15/12
Resource Specialist Application Quality Review (DOC) 02/15/12
Resource Room Customer Service Observation (DOC) 02/15/12
Resource Room Knowledge (DOC) 02/15/12
EC Observation/Records Review Form (DOC) Revised 12/21/09
PSR Observation/Records Review Form (DOC) 12/21/09
Program Tracking Specialist Performance Measures  (DOC)
Program Tracking Specialist Records Review Summary (DOC)
Supervisor Review Guide for Recruiters (DOC) 03/15/17
Supervisor Review - Application, Job Referral, and Postings (XLS) 03/17
Customer Service Review Form for Recruiters (XLS) 03/17

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Expanded Services Standard and Guideline (PDF)

Touchpoint Management (PDF)


Cooperation Rules and Procedures (DOC) 10/20

SNAP E&T Q&A  (DOC) 10/20

Letters and Forms

Non-Cooperation Letter - TANF Mandatory (DOC)
Non-Cooperation Letter - TANF Exempt
(DOC) Revised 3/14/11
Family Cooperation Agreement - (English) (PDF), (Spanish) (DOC)08/08/11
Make-Up Hours Agreement - (English) (DOC), 3/14/11 (Spanish)(DOC)3/21/11
Supervised Job Search Report Form - (English) Revised 11/14/11, (Spanish) (DOC) Revised 11/14/11
Job Search Log - (English) (Spanish)( PDF) Revised 02/08/18
Counting Your Time - (English) (Spanish) (PDF) Revised 11/11/11
Verification of Hours Form - (English) Revised 3/24/16 (Spanish) (DOC) 3/31/15
Orientation to Complaint Procedures Form - (English) 09/01/17 (Spanish) (PDF) Revised 05/17/16
Non-Financial Volunteer Site Agreement (DOC) 08/20/15


Appeals for TANF or SNAP E& T - Instructions (DOC) Revised 3/14/11
Policy Statement - SNAP Recruitment
(DOC) Revised 3/14/11
Policy Statement - SNAP Non-Cooperation
(DOC) Revised 3/28/11
Policy Statement - TANF Recruitment
(DOC) Revised 3/14/11
Policy Statement - TANF Non-Cooperation
(DOC) Revised 3/28/11

Customer Information and Resources
Job Descriptions
Staff Performance Review Tools


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